Service Charter

• Formulates and ensures implementation and review of University policies.
• Ensures day to day operations of the University.
• Ensures continuous improvement of administrative structures, processes and systems.
• Ensures continuous improvement of all matters to do with academics.
• Responsible for achievement of University objectives and realization of vision and mission.
• Ensures provision of efficient and effective service delivery at all times.
• Ensures provision of quality programmes, products and services in ways that reflect the principles of equity and social justice.
• Ensures implementation, monitoring and review of Strategic Plan.
• Ensures University assets are properly maintained, clean, secure and efficiently utilized.
• Ensures transparency in recruitment of qualified staff, in adherence to legal provisions; and provides for their welfare and remuneration.
• Ensures annual budgets and business plans are prepared.
• Ensures prudent financial management for the University to remain a going concern.
• Ensures a positive corporate reputation and image through corporate social responsibility and corporate social investment.
• Ensures openness in communication and information dissemination to stakeholders.
• Ensures courteous and timely responses to all enquiries and provides avenues/room for suggestions from stakeholders and the public.
• Ensures compliance with laws, regulations and standards.
• Fosters the general welfare of all staff and students.
• Ensures the University is transparent and accountable in its operations by providing ethical and accountable leadership from the top.